Ze96 Privacy Policy – Member Data Protection & Personal Information

1Introduction

Ze96 ("we", "Platform", or "ze96.org") is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you register, log in, or interact with any part of the ze96 platform.

This document is written in plain language because we believe every member has the right to know exactly what happens to their data. We hide nothing behind complex legal jargon.

This Privacy Policy applies to all users of the ze96 platform, including website visitors, prospective members, registered members, and participants in our VIP programme. If you have any questions after reading this document, our support team is ready to assist.

2Information We Collect

Ze96 collects your personal information through several means as you use our platform. The types of data we collect are as follows:

Account Registration Information

• Full name as it appears on your identity card or passport.
• Active email address used for account communications.
• Mobile phone number for two-factor authentication and notifications.
• Date of birth for age verification (18 years and above).
• The username and password you set.

Identity Verification Information (KYC)

• Copy of identity card, passport, or other valid identity document.
• Proof of residential address such as a recent utility bill or bank statement.
• Additional supporting documents that may be required for withdrawals exceeding certain limits.

Financial Information

• Bank account details used for deposits and withdrawals.
• Digital wallet (e-wallet) information linked to your ze96 account.
• Deposit and withdrawal transaction history.

Platform Usage Data

• Game activity records and betting history.
• IP address, device type, operating system, and web browser.
• Login session data including time and general location.
• Pages visited and interactions within the platform.

3How We Use Your Information

Ze96 uses your personal data only for legitimate and transparent purposes. The following is a complete list of data usage purposes:

• Account management: Creating, verifying, and managing your member account, including the KYC process.
• Payment processing: Processing deposits and withdrawals securely via your chosen payment method.
• Platform security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Service communications: Sending account notifications, security alerts, and important transaction updates.
• Customer support: Providing technical support and resolving any issues you report.
• Legal compliance: Meeting applicable regulatory reporting and compliance requirements.
• Platform improvement: Analysing usage patterns to enhance the overall member experience.
• Promotions (with consent): Sending information about the latest offers, bonuses, and promotions if you have opted in to receive them.

Ze96 will not use your data for any purposes not stated in this Privacy Policy without first obtaining your consent.

4Sharing Information with Third Parties

Ze96 does not sell or disclose your personal information to third parties for marketing or commercial purposes. However, we do share data in the following limited situations:

• Payment providers: Information required to process deposits and withdrawals is shared with trusted, licensed financial institutions and e-wallet providers.
• Game software providers: Game session data is shared with third-party software providers that support the platform to ensure smooth gameplay continuity.
• Legal compliance: We will disclose information when required by a court order, directive from a relevant authority, or binding legal obligation.
• Fraud prevention: In cases involving suspected criminal activity, we may share relevant information with law enforcement agencies.

All third parties working with ze96 are bound by strict confidentiality agreements and are required to handle your data in accordance with data protection standards equivalent to our own.

5Cookies & Tracking Technologies

The ze96 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Preference Cookies: Saving your language, time zone, and display preferences so you do not need to reconfigure them on each visit.
• Analytics Cookies: Helps us understand how members use the platform so we can make meaningful improvements. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious login activity and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the ze96 platform.

6Data Security Measures

Ze96 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we implement include:

• 256-bit SSL Encryption for all communications between your device and ze96 servers.
• Encryption of data at rest for all sensitive information including KYC documents and financial details.
• Role-based access control which ensures only authorized personnel can access specific data.
• 24/7 Monitoring on systems to detect any intrusion attempts or unauthorized access.
• Regular security audits by independent experts to identify and address any system vulnerabilities.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of protection.
• Secure data backup performed on a regular basis to ensure data recovery in the event of an emergency.

While we take all reasonable steps to protect your data, no system can guarantee 100% security. We encourage you to take personal precautions as well, such as using a strong password and not sharing your login credentials.

7Your Privacy Rights as a ze96 Member

As a ze96 member, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of each of these rights:

To exercise any of the above rights, please contact the ze96 support team via live chat or email. We will process your request within 30 business days.

8Data Retention & Deletion

Ze96 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following is a general guide to our data retention periods:

• Active account information is retained for as long as your account remains active on the ze96 platform.
• After account closure, basic account information is retained for 5 years for audit and compliance purposes.
• Financial transaction records are retained for 7 years as required by financial regulatory obligations.
• KYC documents are retained for 5 years after the account closure date or the conclusion of any related investigation.
• Security logs and session data are retained for 12 months for cyber threat detection purposes.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. Data deletion is carried out on a set schedule and audited internally.

If you request account deletion before the minimum legally required retention period has elapsed, we will delete all data that can be deleted and restrict access to data that must be retained to compliance purposes only.

9Changes to This Privacy Policy

Ze96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. All updates will be posted on this page with a revised "Last Updated" date.

For significant changes that affect how we process your data, ze96 will notify you via an in-platform notification or the email registered to your account at least 14 days before the changes take effect.

Continued use of the ze96 platform after changes to the Privacy Policy take effect constitutes your acceptance of the updated version. If you do not agree with the changes, please contact us to discuss available options, including account closure if necessary.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to our team. We are committed to addressing every privacy-related enquiry with care and thoroughness.

You can reach us via:

• 24/7 Live Chat: The fastest way to get an immediate response from the ze96 support team.
• Email: Send your privacy-related enquiries to [email protected] and we will respond within 24 business hours.
• Help Center: Visit the page FAQ us for answers to frequently asked questions about privacy and account security.