Ze96 Terms and Conditions – Official Platform Usage Guidelines

1Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the ze96 platform, including the website, mobile app, and all services provided by ze96 (collectively referred to as the "Platform"). These Terms take effect from the date you register an account or first use any part of the Platform.

If you do not agree with any part of these Terms, you are not permitted to use the ze96 Platform. By continuing to use it, you automatically accept all terms stated here along with any future updates.

Ze96 reserves the right to amend these Terms at any time. Changes take effect immediately upon being published on the website. It is your responsibility to review these Terms periodically to ensure you remain compliant with the latest version.

2Eligibility & Account Registration

To register and use the ze96 Platform, you must meet the following requirements:

• Age at least 18 years of age at the date of registration.
• Not a citizen or resident of any country where online gambling is prohibited.
• Registering with accurate, truthful, and up-to-date personal information.
• Has never previously had a ze96 account suspended or banned.
• Acting on your own behalf and not on behalf of any third party.

Each individual is only permitted to hold one (1) account only. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any balances and bonuses held within them.

Ze96 conducts an identity verification (KYC) process to ensure account legitimacy. You may be required to submit a copy of your ID card, passport, or other supporting documents at any time. Failure to provide the required documents within the specified timeframe may result in your account being temporarily suspended or closed.

3Account Security

You are solely responsible for keeping your login credentials confidential, including your username and password. ze96 recommends using a strong, unique password and never sharing your login details with anyone.

Ze96 will never ask for your password through any communication channel, including email, live chat, or Telegram. If anyone claims to be a ze96 staff member and requests your password, please report it to our support team immediately.

If you suspect your account has been accessed without authorisation, please contact the ze96 support team immediately. ze96 is not liable for any losses arising from your failure to safeguard your own account credentials.

• Use a password containing at least eight characters, including uppercase letters, lowercase letters, numbers, and symbols.
• Do not log in using unsecured public Wi-Fi networks.
• Log out of your account when finished using a shared device.
• Enable two-factor authentication (2FA) where available for an added layer of security.

4Deposits & Withdrawals

Ze96 supports a wide range of payment methods popular in Malaysia, including FPX, Maybank, CIMB, Public Bank, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit Requirements:

• The minimum deposit is RM 30 for most payment methods.
• Funds must originate from an account or payment method registered in your own name.
• Ze96 does not accept deposits from third parties.
• Deposits are typically credited within 1 to 5 minutes upon payment confirmation.

Withdrawal Requirements:

• The minimum withdrawal amount is RM 50 per request.
• Valid withdrawal requests are processed within 15 minutes to 24 hours, depending on the payment method and time of submission.
• Identity verification (KYC) must be fully completed before your first withdrawal is processed.
• Withdrawal funds will only be transferred to an account or wallet verified under the same member's name.
• Ze96 reserves the right to request additional supporting documents for withdrawals that exceed certain limits as a security measure.

5Bonuses & Promotions

Ze96 offers a variety of bonuses and promotions for both new and existing members. Each promotional offer has its own terms and validity period, clearly stated on the relevant promotions page. The following conditions apply generally to all ze96 bonuses:

• Each bonus is subject to rollover (wagering requirement) which must be met before any winnings from that bonus can be withdrawn.
• Each member is entitled to claim any given promotion once only, unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Ze96 reserves the right to cancel any bonus if there is reasonable suspicion that a member is abusing a promotional offer.
• Welcome bonuses are available to new members making their first deposit only.
• Bonus validity periods typically range from 7 to 30 days, depending on the promotion type.

Any attempt to exploit promotions through methods such as opening multiple accounts, hedge betting, or other techniques deemed unfair by ze96 may result in bonus forfeiture and account closure.

6Game Rules

All games available on ze96 use certified Random Number Generators (RNG) that have been independently tested to ensure fairness. Every game outcome is entirely random and cannot be manipulated by any party.

In the event of a technical disruption during a game session, ze96 will review server records to determine the valid outcome. Results recorded in ze96's server system are final and override any display that may show a different outcome due to connectivity issues.

• Each game has its own rules, accessible through the in-game help menu.
• Minimum and maximum betting limits are as displayed within each game.
• Ze96 reserves the right to void any wagers placed during an obvious technical error or pricing error.
• The use of automated software, bots, or any tools that provide an unfair advantage is strictly prohibited.

7Prohibited User Conduct

To maintain the integrity of the platform and the security of all members, the following actions are strictly prohibited on ze96:

• Opening more than one personal account or assisting others in doing so.
• Providing false information during registration or the KYC process.
• Using third-party software, bots, or automated scripts to play or place bets.
• Engaging in money laundering or transferring funds derived from illegal activities.
• Exploiting any technical bugs or vulnerabilities in the ze96 system. Any bugs discovered must be reported to us immediately.
• Making threats, intimidating, or harassing ze96 staff or other members.
• Using your ze96 account for any purpose other than personal entertainment.
• Sharing your account with others, including family members.

Ze96 uses an advanced monitoring system to detect suspicious behavior. Violations of any of the above rules may result in immediate action, including account suspension, cancellation of wins, and referral to the relevant authorities.

8Account Suspension & Closure

Ze96 reserves the right to suspend or close any account at any time without prior notice if there is reasonable cause to do so, including but not limited to:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or system abuse.
• Failure to submit required KYC documents.
• Requests from relevant authorities.
• Account has been inactive for more than 12 consecutive months.

You may also close your account at any time by contacting ze96 support. Prior to closure, any valid cash balance will be returned to you via your original payment method, subject to all applicable withdrawal conditions being met.

If an account is closed due to a Terms violation, ze96 reserves the right to retain any remaining balance in that account as compensation for losses incurred by the platform.

9Platform Liability Cap

Ze96 provides the platform on an "as-is" basis and makes every effort to ensure continuous availability. However, ze96 does not guarantee that the platform will always be free from interruptions, errors, or technical failures.

Ze96 is not liable for any direct, indirect, or consequential losses arising from:

• Service outages or scheduled system maintenance.
• Internet connection failure on the user's end.
• Game outcomes that are not in your favour, which are a natural part of gambling activity.
• Losses resulting from unauthorised use of your account credentials.

Ze96's maximum liability under any circumstance shall not exceed the total net deposits you have made in the 30 days preceding the relevant claim.

10Responsible Gaming

Ze96 cares about the well-being of our members. Gambling should be an enjoyable form of entertainment, not a source of stress or financial difficulty. We provide the following tools to help you play more responsibly:

• Daily / Weekly / Monthly Deposit Limits: Set the maximum amount you can deposit within a given period.
• Loss Limits: Set your maximum loss limit to prevent overspending.
• Temporary Account Break: Suspend access to your account for a period of 24 hours to 30 days.
• Self-Exclusion: Option to permanently self-exclude from the ze96 platform.

If you or someone you know is experiencing gambling-related issues, please contact ze96 support or visit the Responsible Gaming us for more information and available support resources.

11Privacy & Data Protection

Ze96 respects your privacy and is committed to protecting the personal information you share with us. The collection, use, and storage of your personal data are governed by ze96 Privacy Policy which forms part of these Terms and Conditions.

By registering an account with ze96, you agree that we may:

• Collecting and processing your personal information for identity verification, payment processing, and service delivery.
• Contacting you via email or message for account administration, promotions (if you have opted in), and security alerts.
• Sharing required information with trusted third-party payment providers solely for transaction processing purposes.

Ze96 will not sell, rent, or disclose your personal information to third parties without your consent, unless required by law or a court order.

12Terms Amendments & Governing Law

Ze96 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Any changes take effect immediately upon being published on the ze96 official website. Your continued use of the platform after changes come into effect constitutes your acceptance of the updated Terms.

Ze96 will endeavour to notify members of significant changes via in-app notifications or email. However, it remains your responsibility to review this Terms and Conditions page periodically.

These Terms are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute will be referred to arbitration or a mutually agreed dispute resolution body.